Returns and Refunds Policy

This information on our Returns & Refunds Policy forms part of our Terms & Conditions of Sale. By accepting our Terms & Conditions of Sale (required when placing an order through this site) you also accept the conditions laid out in this Returns & Refunds Policy. Please read it carefully.

For all information on delivery terms, service times, missing or damaged items and non-delivery, see our Shipping Policy.

Changing Your Mind / Right to Cancel

At Easy Composites we want you to be 100% happy with any purchase you make from from us.

If you change your mind for any reason, goods can be returned to us for a full refund if notified to us within 14 days of delivery; you have a further 14 days to dispatch the goods for their return back to us. Before returning any item you must contact us to advise that you are returning them which will be confirmed by the issuing of an RMA number (see below).

To return goods that are not faulty (i.e. because you changed your mind) they must be unused and in the condition they were delivered to you in. This does mean that, unless found faulty, we are unable to accept returns for:

Uncured prepreg, owing to its perishable nature.
Opened containers of resin, hardener, silicone or chemical release agent, unless found to be faulty or defective.
Unrolled and improperly re-rolled fabrics, unless found to be faulty or defective.
Any product that you have subsequently cut, shaped, broken or modified, unless found to be faulty or defective.

How to return goods because you changed your mind

Before returning an item you must contact us whereby you will be issued with an RMA number (see RMA section below).

We are unable to issue any refunds for products returned to us where we have not been contacted (within 14 days of receipt) to advise us that you wish to return some or all of your order.

Refund of delivery charges for returned orders - United Kingdom

In the United Kingdom, if you decide to return an order in its entirety then your outbound delivery charges will also be refunded (for orders delivered within the UK). If you return only part of an order then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service). Due to the way that shipping costs are incremented, this will often result in no delivery charge refund being due.

Standard delivery charges are economy/ground/non-timed services. If you selected a non-standard delivery service for your order (timed service, Saturday, expedited etc.) then only the standard delivery charge will be refunded.

Refund of delivery charges for returned orders - International

For international orders (any country except the United Kingdom), if you decide to return an order because you changed your mind, your outbound delivery costs will not be refunded and return delivery costs will be at your expense. Any goods returned because you changed your mind are your responsibility until they are received by Easy Composites in good condition.

When returning goods to Easy Composites, always used a ‘signed for’ and trackable delivery service and make sure you comply with any relevant regulations on the shipping of dangerous goods (if applicable).

Faulty or Defective Goods

Any goods found to be faulty or defective and notified to us within 30 days of delivery can be returned to us for a full refund. Before returning any goods you must contact us to let us know, whereby you will be issued with an RMA number (see below).

Refund of delivery charges for faulty or defective goods - United Kingdom

For orders delivered within the UK, if you are returning faulty or defective goods then your outbound and return delivery costs will be refunded in full but you must contact us first to obtain an RMA and discuss return transport arrangements.

In the event that you are returning faulty or defective goods which were ordered as part of a larger order then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service).

Refund of delivery charges for faulty or defective goods - International

For international orders (delivery to any country outside of the United Kingdom), if you receive faulty or defective goods then your outbound delivery costs will be refunded in full. Due to the complexity of international returns from some regions, we will discuss options with you as part of the RMA process on a case-by-case basis.

RMA (Returned Merchandise Authorisation)

Before returning an item FOR ANY REASON you must contact us to let us know, whereby you will be issued with an RMA number. This number means we know to expect your return, what to look for and check and what you would like us to do. It also ensures we can identify it and process your return promptly when we receive it back.

Once you have been issued with an RMA number, it should be clearly written on the OUTSIDE of your box. Goods can then be returned to:

RETURNS DEPARTMENT
Easy Composites Ltd
Unit 39 Park Hall Business Village,
Stoke on Trent, ST3 5XA.
United Kingdom

Unfortunately, due to the difficulty identifying or correctly handling goods which are returned without prior notification, we are unable to issue any refunds for products returned to us until you contact us regarding their return (which must be within 14 days of receipt).

Failure to clearly write your RMA number on the outside of the box for any returned goods could result in a delay identifying or processing your return.