Sales and Customer Service Assistant

Currently Open Job Vacancy

Added: 01/05/2026 Closing: 29/05/2026

Job Description

Easy Composites Ltd have an exciting opportunity for a Sales and Customer Service Assistant to join our small team, the position would involve dealing with customers across a number of channels including phone, email, Livechat, social media and sales counter, assisting them with placing or changing orders, chasing deliveries and general enquiries, as well as more general office support.

With a worldwide customer base and a subsidiary in the Netherlands, the role will involve regular dealings with import/export admin and customers from around the world. In short, this would be a varied role with plenty of opportunity to gain new skills and experience using modern software and systems as part of a friendly 'can-do' team.

Duties and Reponsibilities

• Taking orders/changing orders
• Processing returns/refunds/credits
• Helping customers with shipping/delivery queries, chasing couriers
• Supporting customers through multiple channels including social media, email, tickets, LiveChat, sales counter and telephone
• Assisting Dutch colleagues with stock/order queries (remotely!)
• General office responsibilities

Essential Skills and Qualifications

Strong literacy and numeracy skills are essential, as is a friendly and helpful telephone manner.

The successful candidate will have excellent written and verbal communication skills including correct use of spelling and grammar and confidence working with basic units and measurements. Ideally, candidates will be able to demonstrate this through good qualifications in core subjects to at least GCSE (or equivalent) level.

Skills, experience, or qualifications in the following areas would be an advantage:

• Customer service
• General business administration
• Computer skills including Microsoft Office applications

Most important of all however is a positive outlook, enthusiasm, good work ethic and ‘can-do’ attitude. We're looking for someone who likes to make the most of opportunities and work to the best of their abilities as part of a team who feel and do the same.

Employment Details

The position is full time (37.5hrs/week) and permanent, based in our modern industrial unit in Stoke-on-Trent, Staffordshire (UK). Working hours are Mon-Fri, 9am-5pm.

Salary £26,500

Company pension

On-site parking

How to Apply

If this sounds like your perfect job, please send your CV with a covering letter to jobs@easycomposites.com. If not already evident in your CV, your covering letter should include information about your relevant practical skills and experience. 
 

PLEASE NOTE: Applications may close before the deadline if we receive high quality applications from a large number of applicants, so please apply early to avoid disappointment.

Who We Are

If you work with composite materials then it’s very likely that you’re already aware of Easy Composites. Although only a relatively small company, we have a high profile within the industry and an enviable reputation for outstanding technical support and online educational content.

As well as distributing composite materials, Easy Composites also manufactures products such as carbon fibre sheet as well as a range of composites tools and equipment - in-house - at our Stoke-on-Trent site. The company also has subsidiaries in the Netherlands and China and operates training courses and a hugely popular YouTube channel, all of which make this a wonderfully varied and interesting place to work.

As part of a small but ambitious company, you would be in an environment where your hard work and ability could make a huge difference and would always be recognised and rewarded with opportunities for progression within the business.